● management and leadership ● 3 min read
Navigating Feedback: A New Manager's Guide to Effective Communication and Growth
For first-time managers, providing feedback can be a daunting task. Feedback plays a crucial role in employee growth and development, and it can also strengthen the bond between managers and their team. This blog will discuss tips for delivering effective feedback and how to create a positive feedback culture that fosters both manager and employee development.
Tips for Providing Effective Feedback
- Timeliness: Provide feedback as soon after the relevant event as possible, ensuring the situation is fresh in both the manager’s and employee’s minds.
- Specificity and Objectivity: Describe perceptions of actions rather than labeling them as right or wrong. Focus on the behaviors or actions that need improvement.
- Clarity: When sharing both positive and negative feedback, specify which aspects are positive and which require improvement, helping to avoid confusion.
- Open Dialogue: Encourage team members to share their thoughts and engage in an open discussion about perceptions and feedback received from others.
- Action Items: Focus on actionable steps that can be taken to improve or continue positive behaviors, rather than assigning blame or credit.
The Importance of Regular Feedback
Even when working closely with team members daily, it’s essential to schedule periodic feedback sessions. To begin, consider meeting monthly to exchange feedback and discuss progress.
Choosing the Right Setting
The ideal setting for feedback depends on the situation. Most feedback should be given in private, but occasionally, it may be appropriate to address specific issues in a team setting. Schedule time for planned feedback discussions to create a comfortable environment.
Preparing for Feedback Discussions
- Document Points: Write down or record feedback points beforehand to ensure clarity and organization.
- Frame Sentences Carefully: Use phrases like “I perceived” or “I infer based on feedback” to avoid misunderstandings.
- Discuss One Point at a Time: Address each feedback point individually, seeking understanding and input from the employee before moving on.
- Apologize if Necessary: If you’ve made a mistake, don’t hesitate to apologize and correct it.
- Offer Support: Ask what you can do to help improve in areas needing growth, or maintain success in areas going well.
- Decide on Action Items: Collaborate on action items and deadlines to ensure alignment.
- Summarize: Recap the feedback discussion, either by summarizing yourself or asking the employee to do so.
- Document: If needed, document the feedback discussion and any agreed-upon action items.
Remember that feedback should focus on actions and behaviors rather than the individual. Be mindful of the role emotions play in the feedback process.
Mastering the art of providing feedback is essential for new managers, as it fosters employee growth, development, and a strong manager-employee bond. By following the tips discussed in this blog, managers can create a positive feedback culture that benefits the entire team and organization.